USED – CARAVAN
Used Caravans have a 3 month warranty valid from the date of purchase as shown on your invoice – This warranty is not transferable.
We have thoroughly inspected your Caravan before handover to you and have rectified any defects noted at the time. You must maintain and service your Caravan in line with the manufacturer’s recommendations.
In the event of any warranty claim the Caravan must be inspected and repaired in our workshop unless otherwise agreed by us. Our company will not accept liability for any associated travelling or other costs.
NEW – CARAVAN
New Caravans have a 12 month warranty valid from the date of purchase as shown on your invoice – This warranty is not transferable.
Caravan manufacturers often provide additional warranties, please ask us for details.
We have thoroughly inspected your Caravan before handover to you and have rectified any defects noted at the time. You must maintain and service your Caravan in line with the manufacturer’s recommendations which is a service every 12 months at our dealership.
In the event of any warranty claim, the Caravan must be inspected and repaired in our workshop unless otherwise agreed by us. Our company will not accept liability for any associated travelling or other costs.
WHAT THESE WARRANTIES COVER
We will repair or at our discretion, replace any defects in parts, fittings or body structure that arise within the warranty period, If original parts are unavailable, appropriate replacements will be used.
WHAT THESE WARRANTIES EXCLUDE
The warranty does not cover the following:
- Defects arising from other than normal wear and tear common with the proper use of the Caravan.
- The use of the Caravan as permanent living accommodation.
- Defects caused by inappropriate use or as a result of storm, flood, frost, accident or damage.
- Defects caused as a result of a lack of proper maintenance (e.g. failure to winterise/drain down).
- Water ingress caused by the use of pressure washers or inappropriate cleaning machinery.
- Defects arising from any repairs carried out by the purchaser or a third party.
- Any item not fitted as part of the manufacturer’s original specification.
- Any item subject to normal wear and tear, including but not limited to: curtains, cushions, carpets, upholstery, work surfaces, glass, paintwork, tyres, wheel/axle alignment, batteries, gas bottles, bulbs, LEDs, fuses, entertainment systems.
- Our warranty does not cover breakages/damage caused by the buyer or third party and does not cover after-market accessories not fitted by us.
CLAIMS PROCEDURE
If you find a defect which you believe is covered by warranty, please contact us at the address below as soon as possible with details of the defect.
CONTACT DETAILS
Tel: 0211 825463
E-mail: sales@ezitow.co.nz